Saartjies Collective

Shipping & Delivery Policy

Last updated: 25 August 2026

1. Delivery service

Saartjies Collective uses Aramex Store-to-Door for deliveries within South Africa.

Orders are delivered to the address provided by the customer during checkout.

2. Delivery time

Our estimated delivery time is 8–11 business days from the date your order has been processed and dispatched.

Business days are Monday to Friday and exclude South African public holidays.

Please note that the 8–11 business day period is an estimated delivery timeframe and not a guaranteed delivery date.

3. Courier delays

Once an order has been dispatched and handed over to Aramex, delivery is handled by the courier service.

Saartjies Collective is not responsible for delays caused by the courier or circumstances outside our reasonable control, including courier backlogs, incorrect or incomplete delivery information, adverse weather, public holidays, strikes, service interruptions, natural disasters or other unforeseen circumstances.

Where a courier delay occurs, we will assist the customer where reasonably possible by providing available tracking information and communicating with the courier.

This does not exclude any consumer rights or liability that cannot legally be excluded under South African law.

4. Tracking

Once your order has been dispatched, you will receive tracking information where available.

Customers are responsible for using the tracking information provided to monitor the progress of their delivery.

If tracking shows that your parcel has been delivered but you have not received it, please contact Saartjies Collective as soon as possible so that we can assist with an investigation.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address and contact details at checkout.

Saartjies Collective cannot be held responsible for additional delivery costs or delays resulting from an incorrect, incomplete or outdated address supplied by the customer.

If you notice that your delivery information is incorrect, please contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been handed to the courier.

6. Failed delivery

If the courier is unable to deliver because nobody is available, the address is incorrect, access is unavailable or the customer cannot be contacted, the courier may attempt further delivery or follow its applicable delivery procedures.

Additional delivery charges may apply where a further delivery is required due to circumstances caused by the customer.

7. Delivery problems

If your parcel arrives damaged, appears to have been tampered with, or contains an incorrect or missing item, please contact Saartjies Collective as soon as possible.

Please provide your:

• Order number;
• Name;
• Contact details;
• Description of the issue; and
• Photographs of the parcel and/or product where applicable.

We will investigate the matter and work with the courier where necessary.

Your statutory consumer rights under applicable South African law are not affected by this policy.

8. Lost parcels

If tracking indicates that your parcel has been lost or cannot be located, please contact us.

Saartjies Collective will liaise with the courier where reasonably necessary to investigate the shipment.

We will provide an appropriate remedy where required by applicable law.

9. Shipping fees

Shipping fees will be displayed at checkout before payment is completed.

Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.

10. Order processing

Orders will be processed and prepared for dispatch after payment has been successfully received.

Processing time is separate from the estimated 8–11 business day delivery period.

Orders may take longer to process during busy periods, sales, promotions or public holidays. Where reasonably possible, customers will be informed of significant delays.

11. Customer responsibility

By placing an order, the customer agrees to provide accurate delivery information and to remain reasonably available to receive the order.

Customers should ensure that the delivery address is secure and that someone is available to receive the parcel where required.

Saartjies Collective will not be responsible for delays resulting from information or instructions incorrectly supplied by the customer.

Contact

For shipping or delivery enquiries, please contact:

Saartjies Collective
Email: saartjies.collective@gmail.com

We will do our best to assist with any delivery issue as quickly as reasonably possible.

South African law applies to this policy, subject to any mandatory consumer rights applicable to your purchase.